Shipping & Returns
SHIPPING POLICY
Free Shipping Over $50 In Select Countries:
China Hong Kong, China Macao, China Taiwan, Singapore, Thailand, Philippines, Vietnam, South Korea, Malaysia, Nepal, France, Germany, Italy, United Kingdom, Spain, Canada, Brazil, Denmark, Finland, Ireland, Israel, Netherlands, New Zealand, Norway, Poland, Portugal (18/20 regions), Sweden, Switzerland, Turkey, Mexico, Japan, Chile, Australia. Stay tuned for more countries and regions.
Shipping:
Shipping logistics providers: Shopline, SF, DHL, UPS, TNT, FEDEX and EMS (varies to countries)
Delivery Estimates:
- S.E. Asia: 8~24 business days
- North America: 8~48 business days
- Europe: 15~48 business days
(Varies from the shipping solution you choose and the country you’re at, and they are only estimates and unfortunately, cannot be guaranteed. )
Required to Povide Tax ID No. ：
- Indonesia
Indonesian customs stipulates that all import and export shipments must hold the tax number (NPWP) of the local consignee (importer) or consignor (exporter). If the tax number is missing or invalid, the shipment may not be cleared. , return to the origin. All shipments exported to Indonesia are required to provide the recipient tax number on the waybill: Business - Provide Indonesian Tax Number (NPWP-Nomor Pokok Wajib Pajak) Private - Provide Indonesia Tax Number (NPWP-Nomor Pokok Wajib Pajak) or any of the following One:
a. In the case of local nationals, provide Indonesian National ID number (called NIK-Nomor Induk kependukan) or Indonesian driver’s license;
b. If you are a foreigner, provide your passport number or Indonesian driver's license; please be aware of the above and provide the corresponding customs clearance information as required. If the goods are delayed in customs clearance, fined, abandoned or returned due to incomplete information at the local customs, all responsibilities and expenses will be borne by the customer, please cooperate, thank you!
Warm Tips:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at hello@cgc-life.com within 3 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
RETURN / REFUND POLICY
About Return
Due to the particularity of the product, we do not provide return and refund services for below reasons.
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Natural characteristics of handicrafts (wood grain, embroidery knots, hand-dye variations)
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Subjective reasons (color/scent preference, expectation variance)
If the return of the product is due to the quality problem(with unboxing video proof), you can apply return for a refund within 7 days from the date of receiving the package.
The refund time depends on the payment method.
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
You can always contact us for any question (Please find contact info in CONTACT US)
Cancellation
We do not accept unconditional order cancellation once the payment has been made. You can contact us if you need any help. However, we will give you full refund if the product you purchased is not produced
Returns (if applicable)
We do not accept unconditional return of products. However, customers can contact us if there is a problem with the products, and have the right to apply for a return within 7 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.。
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@cgc-life.com
Phone Number: +333 (0)123 4567
Please contact our Customer service at hello@cgc-life.com to get the return address.